General Business


7. Are you a member of the Better Business Bureau (BBB)?

Yes, we have been a member of BBB since 2004 and have no customer complaints to-date.


8. What are your business hours?

Our showroom is opened Monday through Friday from 9:30 AM to 5:30 PM. Trans Atlantic Granites understands that some customers may not have time to visit us during normal business hours; therefore, we frequently open our showroom by appointment after hours or on weekends. Please do not hesitate to call us if you cannot visit us during normal business hours.


9. Do I need to make an appointment with you before going to your showroom?

Trans Atlantic management tries to pay personal attention to each and every customer. If you wish to deal only with a head manager, it is advised that you call and make an appointment.


10. Once I place an order, how long will it take to get a job done?

Trans Atlantic Granites has several installing subcontractors who exclusively work for them. Normally, we can schedule a job within a week. Emergency work can be scheduled immediately at no additional cost to the customer.


11. Normally, how much time does it take to complete a job?

Most jobs can be completed within 2-3 days. Some smaller kitchens/vanities can be completed in a day. Back to top


Pricing


12. Do you accept credit cards?

Yes, we take all major credit cards. However, the estimates given are for payments by checks only. If you decide to pay with a credit card, you should add 3% to the bid given to you in order to cover additional credit card charges.


13. Do you have a price guarantee?

Yes! Trans Atlantic Granites proudly considers itself to be the supplier of the HIGHEST quality granites at some of the LOWEST prices in the Houston and Dallas-Fort Worth Metropolitan Areas. Trans Atlantic guarantees that if you have a written bid for similar work less than a Trans Atlantic Granites bid, then Trans Atlantic will beat that bid by 5%...no questions asked.


14. What do I do to get an estimate?

Trans Atlantic Granites provides free in-home estimates for customers living within a 50-mile radius from our showrooms, which are located in the Houston Galleria Area and the DFW Metroplex. However, it is highly recommended that the customer first visits the company showroom and selects their preferred stone from the slabs displayed in order to obtain an accurate estimate.


15. When placing an order, do I have to buy the entire slab of granite?

No. Unlike most of our competitors, we charge our customers only for the actual granite square footage installed in their home.


16. OK. Do I have to use the same color granite throughout my house?

No, with Trans Atlantic Granites you can choose different color granite slabs for different areas of your house without incurring any additional costs. Back to top


Quality


17. How does Trans Atlantic Granites control the quality of its products?

The quality control starts right at the quarries where the granite blocks are mined and continues through the slicing, grinding, and polishing of slabs. Trans Atlantic’s overseas staff supervises each step of this process. All granite which does not meet our highest standards for the uniformity of color, texture, and/or contains any other anomalies is rejected before shipping to the United States.


18. How do I know that I am buying high quality granite?

High quality granite should not show the pattern found on the front in areas that have not been polished, such as the back of the slab or on the sides. The polished side should be uniform and not have flake-like textures. Back to top


Scope of Projects


19. Do you supply granite work beyond Houston & Dallas Fort-Worth?

Yes. If feasible, Trans Atlantic Granites will send its installers to the site; otherwise, we can ship custom made pieces to fit your plan, which can then be fitted by local installers.


20. Do you provide granite to commercial/custom builders?

Trans Atlantic Granites provides turnkey granite projects to commercial establishments, residential customers, and custom builders. In fact, we are the preferred supplier of granite products to the members of owner builder networks in the Houston Metropolitan Area and the DFW Metroplex.


21. Do you do anything other than countertops?

Yes, Trans Atlantic Granites does all jobs that require granite slabs, such as fireplaces, wet bars, backsplashes, etc.


22. Do you do backsplashes in kitchen?

Yes, Trans Atlantic Granites does backsplashes using granite slabs, which gives the kitchen a very rich look. However, if you have a large backsplash, it may be more economical to have it done in tile. We do not do tile work.

Granite Kitchen Countertops Specialist - Houston & Dallas-Fort Worth


Frequently Asked Questions

•Granite Questions     •General Business     •Pricing     •Quality     •Scope of Projects


Granite Questions


1. Why granite? Should I consider corian or silestone instead?

No. Corian and silestones are imitations of granite. Granite is a natural stone, while corian and silestones are man-made. Some silestone and corian salespeople discourage customers from getting granite claiming that the granite needs to be sealed frequently. This is untrue! Good quality granite does not need to be sealed more than once every three to five years and it takes less than ten minutes to reseal an average size kitchen. Moreover, most expensive houses have granite, not silestone or corian.


2. What is the optimum thickness for granite countertops?

An optimal thickness for kitchen granite countertops is 3/4”. Since granite is a heavy material (12 lbs/sq. ft), thicker granite should be avoided as it puts tremendous amounts of stress on your cabinets. For a thicker appearance, a double edge treatment, such as double bullnose edging is recommended. This makes granite appear 1-1/2” thick without adding additional stress on your cabinets. However, Trans Atlantic can also supply granite in 3cm thickness if requested.


3. What is the best edging and why?

The best edge treatment, which is also the most widely used, is double bullnose edging. In addition to having an aesthetic appeal, this edging is the safest around young children and is unlikely to chip. For customers who prefer a more formal and decorative look, the full ogee edging should be considered, which is also safe around young children and unlikely to chip.


4. Is the edging done by machines?

No. All edging is carefully hand-carved by highly trained professionals under the supervision of the Trans Atlantic staff.


5. Do you seal your granite?

Trans Atlantic seals the granite at our associate’s factories overseas under direct supervision of Trans Atlantic’s Vice President of Quality Control. In addition to this, we re-seal the granite once it is installed in your home.


6. How often do I need to seal granite?

Good quality granite does not need to be sealed more than once every three to five years.

To Receive an estimate from one of our granite specialist, please call (713) 492-1025 or email transatlanticimports@att.net


Trans Atlantic Granites Location


5120 Woodway Dr.

Houston, Texas 77056


A division of Trans Atlantic Imports & Exports, LLC

Trans Atlantic Imports & Exports has been a proud member of the Better Business Bureau (BBB) of Houston Since 2004


Call for a free in-home estimate 

+1.7134921025